Sales Terms & Conditions, Warranty and Repairs

ProgenProbe(PP)Sales Terms and Conditions & Warranty are offered to North and South American Customers who have purchased  their products from PP, West Palm Beach, FL.

PP Sales Terms and Conditions:

  1. Accepts American Express, Master Card, Visa and Discover, customer’s company checks, money orders, wire transfers and cash as forms of payment in United States currency(USD). Were serve the right to refuse any customer’s company checks as a form of payment on any account where the reare instances of returned checks (insufficient funds or stop payment). 
  2. We want you to be fully satisfied with every item that you purchase from PP. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, or other charges.The item must be returned, unused, in good condition,in original boxes,and with all paperwork and accessories to ensure full credit. Our Standard Return policies do not apply to special custom orders.
  3. A fee of $50 will be charged each time a check is returned for insufficient funds or stop payment.
  4. Payment in full is required before the product is processed for delivery and shipped. Special Custom orders will require a minimum deposit of 50% of order total. The balance due is then required prior to shipment.
  5. If we are unable to obtain authorization on cred it or debit card orders and the customer cannot be reached for alternative form of payment, shipment of those orders will be held until alternate forms of payment can be confirmed.
  6. Wire Transfer Fees are additional. The client must assume all of the wire transfer fees.
  7. Our primary shipping carriers are FedEx & UPS. We can offer Over-Night, 2nd-day Air, 3rd-day Air, and Ground shipping services.
  8. All shipping, “COD”, and insurance charges imposed by the carrier are the responsibility of the customer. Shipping charges are calculated by all carriers based on type of service and dimensional weight(size of package). PP charges a handling fee $5.50 per package,which is added on to the total shipping charges. International customers are responsible for any duties and or freight required to import the Product.
  9. Original shipping and handling charges and the extra charges for re-delivery (due to the customer’s refusal of the original delivery )are the  responsibility of the customer and will be applied to customer accounts.
  10. You must not resell out side your country any Product supplied by PP without obtaining all necessary licenses or agreements from PP. You also agree not to sell the Product if you know or think that the person buying the Product intends to export it without getting the necessary licenses. You agree to imposesimilar conditions to the seonany one you sell the Product to.

PP Limited Warranty & Repairs:

  1. Please note that PP will end eavor to ensu However, PP can not accept any liability, nor pay any compensation for loss of particular software, data or other recordable media included after use. You should retain any particular software, data or recordable media not required for the repair. Further, any customer specific settings or memory may be lost during the course of repair.
  2. PP(We,Our,Us)warrantsthisProducttobeingoodworkingorderduringtheperiodofwarranty.Theperiodofwarrantyis14months. The periodstatedonyourwarranty cardandcommences onthedateoforiginalpurchaseofthenewProduct.Thewarrantyissubject toproofof purchasebeingprovided;therefore,youshouldretainyouroriginalinvoice/receipt.
  3. TheWarrantywillnotapplyifyouhavenotused,storedorhandledtheproductproperly;orhavenotfollowedourinstructionsintheproduct manual,orthoseofthemanufacturer;
    (a) Or because of damage or defect due to will fulneglec to rnegligence by any one other thanus;
    (b) To loss of quality, degradation of performance or actual damage that results from the use of spareparts or other replace able items (such as consumables) that  are neither maden or recommended by PP;
    (c) To a loss of quality, degradation of performance or damage that results from the installation of, damage to , or modification to the Productand /or Software by someone els eother than our representatives or because of damage that results from changes required by you or a Third Party;
    (d) To damage that results from your connection of other fitting soraccessories to the Product which we have not approved or your connection of other equipment or software not approved by us;
    (e) Because of external causes out side our control which shall include accident,fired is aster or burglary;
    (f) Because off aults caused by shock or fall, sand, dust, dirt, damporcorrosion, leaky batteries, repair or cleaning by unauthorized personnel.
  4. Beforeanyproductisreturnedpleasecontactourcustomerservicenumber(855)767-5454andrequestRA#(returnauthorization)sowecan easily trackthereturn.Any productreturnedforrepair must beaccompaniedbyacopy oftheinvoice,productserial number,contact name,email andmailingaddressanddaytimetelephonenumber.Ifthisinformation isnotprovided,PPwillbeunabletoreturnyourproducttoyouand reservestherightatitsdigression todisposeyourproductthreemonthsafterreceipt.Itisinyourbestintereststomakeanoteofyourproduct's serialnumberandthisshouldbequotedinanycommunications withPP.Pleaseforwardreturnto:Progen Probe,1501Northpoint Parkway,Suite100,WestPalmBeach,Florida33407.Theserviceconsistsof(manufacturesdiscretion)eitherrepairorreplacement Productsthat willbeprovidedonanexchangebasisandwilleitherbenew,equivalenttoneworre-conditioned. AllreplacedsparepartsandProductsshall becomethepropertyofPP.

You should take all reasonable precautions to safeguard your assets and property (including all software and data ) and to minimize potential loss or disruption, including, where appropriate, taking full backups of all your software and data and implementing virus checking controls.We will not be responsible for the following:

(a) loss of income, profits (actual or anticipated ),  and contracts or for any other business-related loss;
(b) in director consequential loss or damage how so ever caused;
(c) compensation for loss of image sonanyrecordablemedia and / or if the product is in need of repairs. This warranty is offered subject to the se terms and conditions which may change from time to time. You can find the latest version on our website www.progenprobe.com or receive a copy by contacting us directly on the number given in your warranty card.

PP may disclose your details and other personal information to other companies within the PP group including any subsidiary company or subcontractor of PP for the purposes of performing our obligation shere under. PP may disclose your details and other personal information to any subsidiary company of ours for the purpose of market research or direct marketing of other (PP) products and services. If you do not wish to received irect marketing information from us please inform us accordingly.

Thank you for purchasing this PP product. Should you need to use our warranty service on this product, werefer you to the terms and conditions stipulated above.